QuickBooks is becoming more popular for its unique accounting and payroll services features. Its payroll feature include calculating paychecks and taxes, accessing the employee workforce portals & reports, and many more. These features make it easy to pay the employees, maintain transaction records, deposit taxes, etc. To continuously enjoy these benefits, getting payroll updates from time to time is required. But when doing so, have you encountered an unknown error 12157, and your payroll update gets interrupted? QuickBooks error 12157 appears when downloading payroll updates due to common network issues, incorrect firewall settings, inaccurate QB’s default browser setup, and other connectivity issues.
Fixing this error may require multiple troubleshooting methods. To help with the same, we have curated this guide, which contains possible causes of this error and their suitable solutions; go through it till the end.
This guide contains all the information required to fix QuickBooks’s ongoing QuickBooks error 12157. If you need any further assistance, dial and talk to our QB experts on a one-on-one call at +1(800)-578-0315.
What is QuickBooks Error 12157?
QuickBooks error code 12157 appears due to an interrupted Windows network connection. With a strong network connection, the Download Manager system services handle long-running HTTPS and allow downloading and updating of any application. Sometimes, incorrect firewall settings, Windows connectivity problems, and other related issues interrupt the Download Manager’s functioning and prevent it from downloading any program.
As we all know, QB requires a consistent connection to update the payroll. However, these connection issues make it difficult to get the update and trigger the error code 12157 in QB.
Here’s a List of Errors Related to 12157
The below-mentioned errors also belong to the 12000 series of errors. In case you experience any of these errors rather than 12157, you can use this troubleshooting guide to fix them:
- Error Code 12001
- Error Code 12007
- Error Code 12006
- Error Code 12052
- Error Code 12165
- Error Code 12166
- Error Code 12164
- Error Code 12165
- Error Code 22052
Symptoms of QuickBooks Error Code 12157
These are symptoms that you can experience when error code 12157 is encountered in QuickBooks:
- You’ll not be able to proceed to get and install the payroll update.
- When downloading the payroll update, you will encounter an error message saying, ‘A network timeout that is preventing QuickBooks from accessing the server.
- The computer may start working sluggishly and interrupt any ongoing operations.
- Your computer and the QuickBooks starts freezing.
Factors that Trigger Error Code 12157 in QuickBooks Desktop
The QuickBooks Desktop is prone to multiple issues, which trigger error code 12157 when downloading payroll updates. Here’s a list of these error-triggering factors:
- Improper settings of the Internet Explorer or the default browser trigger error 12157 in QuickBooks.
- Improperly configured firewall, antivirus, or security settings prevent payroll updates and other related operations in the QuickBooks Desktop.
- Incorrect date and time on your system prevents QuickBooks and payroll services from updating with an error code 12157.
- An unsupported QB version prevents you from utilizing the payroll services.
Suitable Fixes to Rectify QuickBooks Error Code 12157
Go through these solutions and follow their each step carefully to eliminate the QuickBooks error 12157:
Fix 1: Correct the Advanced Settings in Internet Explorer
- Move to the top menu bar after opening the QuickBooks Desktop and click on the ‘Help’ menu.
- In the pop-up window, select the ‘Internet Connection Setup’ option.
- Select ‘Use my computer’s Internet Connection settings’ from the further menu and hit ‘Next.’
- Click ‘Advanced Connection settings’ to open the Internet Options window.
- Locate and move to the ‘Security’ tab.
- Choose the ‘Trusted Sites’ section and then the ‘Sites’ button.
- From the zone field, go to the ‘Add this website to the zone.’ In its text box, enter; ‘https://www.intuit.com/’ and hit Add. Do the same for ‘https://www.intuit.net/’ and ‘https://www.quickbooks.com.’
- When done, ‘Close’ the open window.
- Click on the Custom Level option on your screen.
- To find the Miscellaneous category, scroll down. Select Enable under Access data sources across domains. Select OK next.
- To close the Internet Options window, choose Apply and then OK.
- Restart QuickBooks Desktop and try again to update the payroll services.
Fix 2: Configure the Firewall and Antivirus
Here’s how you set exception for QuickBooks in Windows Firewall:
- Move your cursor to your computer’s taskbar and click on the Windows icon.
- In the search bar of the Windows, type ‘Windows Firewall’ and hit ‘Enter’ to open it.
- Go to the right side of the open window and click ‘Inbound Rules.’
- Further from the dropdown, select ‘New Rules.’
- Select the ‘Program’ and type of rule you would like to create and click Next.
- From the ‘This program path’ option, ‘Browse’ the QuickBooks file from File Explorer and hit Next.
- Choose the ‘Allow this connection’ option and click Next.
- When prompted, make sure all the profiles are tick-marked and select ‘Next.’
- Following the above steps will create this new rule, and you must now give it a name, ‘QBFirewallException(name.exe).’
Turn-Off Windows Antivirus Security System:
- On your PC, move to the taskbar.
- Click on the Wi-Fi icon and then the Settings icon from the popup window.
- Click on Privacy and Security from the menu under your profile icon.
- Select the ‘Windows security’ type.
- Choose the ‘Virus & threat protection’ under the protection areas.
- It will prompt another window in which you need to select ‘Virus & threat’ protection.
- Select ‘Manage Settings’ under Virus & Threat Protection settings.
- Click on the ‘Add or Remove Exclusion’ option under Exclusions.
- Hit ‘Yes’ to allow making changes to your computer.
- Now, ‘Add an exclusion’ and select the QB folders and files.
Fix 3: Disable the Windows User Account Control (UAC)
- On your system, tap the ‘Windows and R’ key together.
- It will open the Run command. In the text box of it, type Control Panel and hit Enter.
- From the list of the computer’s settings, select User Accounts.
- Choose ‘Change User Account Control Settings.’
- Click OK on the pop-up window.
- When asked, ‘Do you allow this app to make changes?’ select Yes.
- Move the slider to ‘Never to Notify’ and hit OK to disable the UAC.
- When done, restart your computer.
Fix 4: Correct the Date and Time on Your PC
- Go and click on the ‘Wi-Fi’ symbol on the taskbar.
- In the bottom right corner, click on the ‘Settings’ icon.
- There is a menu list under your profile icon on the Settings window. Look for the ‘Time & Language’ menu and click on it.
- Click on the ‘Date & Time’ option to move further.
- Find the ‘Set the date and time manually’ option and click the ‘Change’ option to do the same.
- In the new window, set the correct date and time and hit ‘Change,’ and the process is complete.
The manual offers a number of solutions for error code 12157. These include adjusting Internet Explorer’s advanced settings, setting up the firewall and antivirus software, turning off Windows User Account Control (UAC), and adjusting the computer’s date and time. Users can fix the error by following the detailed instructions provided in the guide. Users can make a one-on-one call to QuickBooks experts if they require more help.
The methods provided in this guide to fix QuickBooks Error 12157 are the most relevant ones. We hope this guide helped you download and use the payroll updates successfully. If you require further guidance related to this error, you can connect to our team of QB experts at +1(800)-578-0315.
FAQ’S
What are the symptoms and causes of QuickBooks Error 12157?
The symptoms of QuickBooks Error 12157 include the inability to download and install payroll updates, error messages indicating network timeouts, sluggish computer performance, and freezing of QuickBooks and the computer. The causes of this error include improper Internet Explorer or default browser settings, misconfigured firewall or antivirus settings, incorrect date and time on the system, and using an unsupported version of QuickBooks.
What is QuickBooks Error 12157?
QuickBooks Error 12157 is an error code that appears when downloading payroll updates in QuickBooks. It is caused by network connectivity issues, incorrect firewall settings, improper browser setup, and other related problems. This error prevents the Download Manager from functioning properly and interrupts the downloading and updating of programs.
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